Here you'll find everything you need to know about ordering from PS Labs, including shipping information, company information, policies and frequently asked questions.
Our aim is to provide clear, transparent information alongside high-quality research products to ensure the best possible customer experience.
About PS labs
PS Labs is committed to supplying high-quality research materials for laboratory and scientific research purposes.
We believe in transparency, exceptional customer service and continuous quality improvement. Every product is carefully selected and supported with clear product information to help researchers make informed decisions.
Customer satisfaction, fast dispatch and ongoing product development remain at the heart of everything we do.
Shipping Information
We aim to dispatch all orders as quickly as possible.
Orders are carefully packaged to help ensure they arrive safely and securely. Once your order has been dispatched, you'll receive tracking information where available.
Delivery times may vary depending on your location and the selected shipping service.
Please ensure your delivery address is correct before placing your order, as we may be unable to amend orders once they have been processed.
Returns & Refunds
If you experience any issues with your order, please contact us as soon as possible and we'll be happy to help.
Due to the nature of our products, returns may not always be possible once an order has been dispatched. However, if an item arrives damaged or there has been an error with your order, please contact our customer support team so we can resolve the issue promptly.
Customer satisfaction is important to us, and we will always work to find a fair solution wherever possible.
Contact Information
If you have any questions before or after placing an order, our team is here to help.
Email: info@pslabs.uk
We aim to respond to all enquiries as quickly as possible and are always happy to assist with product information, order updates and general questions.
Frequently Asked Questions
How quickly are orders dispatched?
We aim to dispatch orders as quickly as possible. Processing times may vary during busy periods.
Will I receive tracking information?
Yes. Where a tracked shipping service is selected, tracking information will be provided once your order has been dispatched.
What should I do if there's a problem with my order?
Please contact us as soon as possible at info@pslabs.uk, and we'll do everything we can to resolve the issue promptly.
Can I amend my order after placing it?
Please contact us immediately if you need to make changes. Once an order has been processed or dispatched, changes may no longer be possible.
Laboratory Use Notice
All products supplied by PS Labs are intended exclusively for laboratory and scientific research purposes.
Our products are not intended for human consumption, veterinary use, therapeutic use, diagnostic use, or the manufacture of medicinal products.
It is the responsibility of each customer to ensure that products are handled, stored and used in accordance with all applicable laws and regulations within their jurisdiction.
PS Labs reserves the right to refuse service where we believe products may not be used in accordance with these requirements.
Our Commitment
At PS Labs, we are committed to providing professionally presented research materials alongside reliable customer service and clear, transparent information.
We continually review and expand our catalogue while maintaining a consistent standard of presentation across every product we supply.
Whether you're placing your first order or returning as an existing customer, our aim is to provide a straightforward, dependable experience from enquiry through to delivery.
Thank you for choosing PS Labs.