Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days after payment has been received and cleared. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

Delivery times are estimates only and may vary depending on the destination and the courier.

Estimated delivery times:

United Kingdom: 1–3 business days
International: Delivery times vary depending on destination and customs processing.

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Shipping Delays

While we aim to dispatch and deliver orders promptly, we are not responsible for delays caused by:

Couriers
Customs clearance
Severe weather
Industrial action
Other events outside our reasonable control

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

We cannot accept responsibility for delays or losses resulting from incorrect or incomplete delivery information supplied by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as reasonably possible at:

support@pslabs.uk

We will work with the courier to investigate and resolve the issue where appropriate.

International Orders

Customers are responsible for ensuring that products can be legally imported into their destination country.

Any customs duties, taxes, import fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.